Last updated: November 2019
Collecting and using personal information
Any name you use to reserve a workshop may publicly appear on our website and in-studio calendar, and photos of workshops may be posted on our website or social media pages that we use. In addition, when you submit personal information to us, you are agreeing that Board & Brush and its affiliates and franchisees may store and use that information wherever we do business. Information that you provide and that we collect and store may include, but may not necessarily be limited to: your contact or payment method information (such as your name, address, phone number, email or other preferred method of contact information); information that you provide for projects that you make in our studios or purchase online (such as your name and the names of your family members and pets, birthdates, anniversary dates, your address and certain hobbies, occupations or special interests you might have); additional special request or accommodation information you provide when visiting our workshop studios; and your social media usernames.
In addition, when you interact with our website or open emails, we may collect information by automated data collection technologies or cookies. The information we collect may include but may not necessarily be limited to: your IP address, search queries, referring URL’s, actions taken on our website including dates and times of website visits, and similar data. We may link certain data elements we have collected through automated means, with other information we have obtained to let us know, for example, whether you have opened an email we sent to you. While you may be able to change your browser’s setting to block collection of certain data, please note that by doing so you may not be able to access all functions on our website.
We will use the information that we gather only for business purposes, such as improving our services and delivering a high-quality personal experience to you each time you visit our workshop studios or interact with our website; to communicate with you about products, services, promotions or contests; to tailor our services to your interests; and to respond to your questions. We will send emails, texts or other electronic communications to you to confirm your bookings, purchases or orders (including sending receipts); and remind you of upcoming workshops you have booked. Beyond these communications, we will only send emails or texts to you with your consent, and you may unsubscribe from receiving communications from us at any time. We will retain your information for as long as needed to fulfill these business purposes and as necessary to comply with our legal obligations.
We do not disclose, rent, sell or trade your information with unrelated third-party companies. We will only share personal information outside the company or its suppliers if such action is required to comply with a valid legal or regulatory process or if we believe in good faith that such disclosure is reasonably necessary for our protection or that of other third parties.
The privacy, security and integrity of your information is important to us, and we will take commercially reasonable steps to ensure it remains secure, and to prevent loss, misuse, alteration and destruction. However, no security system is fail-safe, and we cannot guarantee that unauthorized persons will never obtain the information you provide; guarantee protection against interception, misappropriation, misuse, or alteration; or guarantee that your information will not be disclosed or accessed by accidental circumstances or by the unauthorized acts of others. Furthermore, we have no control over the security of other sites you might visit, interact with or do business with.
You should exercise discretion in what information you send to us electronically. We cannot guarantee that information sent over the internet is secure and will not be intercepted by others before it reaches us. We are not responsible for the security of information sent over the internet.
If you have any questions or concerns about your personal information, or if you would like to access, update, correct, amend or delete any of your personally identifiable information we have collected, you may do so by emailing your request to email@example.com. We will respond to your request within thirty (30) days of receipt.